How can I make a donation to the hospital?
On the Phone, call one of our team on 020 7848 4701 and we can help process your donation.
Online through our donation page, make a one-off payment or set up a monthly direct debit.
By Cheque made payable to 'Guy's and St Thomas' Charity' with ‘Evelina London Children’s Hospital’ written on the reverse, sent to:
Evelina London Charity
Virginia Woolf Building,
22 Kingsway, 2nd Floor,
London, WC2B 6LE
For a Bank Transfer, please contact our Supporter Care team on 020 7848 4701 or email info@supportevelina.org.uk
and we can provide the relevant details.
Can you claim Gift Aid on my donation?
You can make your gift worth an extra 25p for every £1 with the Gift Aid Scheme.
For us to be able to claim Gift Aid, we need to know that the person donating is a UK tax payer, have a record of their postcode, and their donation amount. They must also tick the Gift Aid box that can been found on our sponsorship forms or fundraising page.
Please note that we are unable to claim Gift Aid on ticket sales, raffle sales, corporate sponsorship, and sale of goods or auction proceeds.
Can I donate to a specific ward/department within the hospital?
If you would like your donation to benefit a specific ward/department, we will do our best to find the most appropriate fund for your donation to go towards.
Contact us via email info@supportevelina.org.uk
or call us on 020 7848 4701.
Please note that once a donation has been allocated to a specific fund, we are unable to change this at a later date.
Can I donate toys and other gifts to patients at Evelina London?
Yes, we are able to accept certain toys and gifts that meet our Health & Hygiene requirements. If you would like to donate any toys or gifts please email a photo of the item(s) to info@supportevelina.org.uk
or phone 0207 848 4701.
Please also provide some basic information about the item, including how old the item is and we will then be able to confirm if the hospital is able to accept the item.
Please note that we are unable to accept soft toys and toys that cannot be easily cleaned.
What is your charity number?
Evelina London is part of Guy’s and St Thomas Hospital so does not have a separate registered charity number.
The charity number for Guy’s and St Thomas’ Charity is 1160316.
What happens to my personal details?
In carrying out our day-to-day activities we process and store
personal information relating to our supporters under the General Data
Protection Regulation 2018 (GDPR).
We ensure the personal information we obtain is held, used,
transferred and otherwise processed in accordance of GDPR 2018, and all
other applicable data protection laws and regulations including, but not
limited to, the Privacy and Electronic Communication Regulations
(PECR).
Please see our privacy statement for more information on this.
How can I update my details with you?
You can update your contact details with us anytime.
Please contact our Supporter Care team on 020 7848 4701 or email info@supportevelina.org.uk.
If you subscribe to our emails (sent from info@supportgstt.org.uk - Evelina London Children’s Hospital is part of Guy’s and St Thomas’ NHS Foundation Trust.) then you can update your preferences using the link at the bottom righthand side of each message.
Have we knocked on your door lately?
If you live in one of London boroughs you might be visited by one of our fundraisers!
The fundraisers will tell you about the work of Evelina London Children’s Hospital and Guy’s Cancer and ask for your support with a regular voluntary donation by Direct Debit only. They are not permitted to accept cash or cheques on the doorstep.
A small, regular gift given in this way is very valuable to the hospitals and with your help, we can build an extraordinary future and be there for more patients and families who need us. Donations can help provide things like state-of-the-art equipment and the latest technology.
Our fundraisers
All our fundraisers wear identifiable clothing branded with either the Evelina London or Guy’s Cancer logo and carry official identification cards, which are required by law.
If you would like to verify a fundraiser’s details, please contact us. To find out more about our door to door fundraising campaigns by visiting our frequently asked questions.
Why door to door fundraising?
Door to door fundraising is a very effective method used by many charities for recruiting new long-term supporters and for increasing awareness of the charity in local communities. Our door-to-door campaigns are conducted with the help of a professional fundraising organisation, which specialises in this type of fundraising.
Door to door fundraising is regulated by the Institute of Fundraising (IoF), a charity-led membership body for all types of face-to-face fundraising, including door to door fundraising. For more information, visit the IoF website www.institute-of-fundraising.org.uk.
Where are our fundraisers working?
Each week we will update the areas our fundraisers are visiting. Although these are accurate, occasionally a fundraiser may cross over into another street or postcode by mistake.
The current postcodes where the fundraisers are operating are:
Week | Postcode |
4 - 10 November | E6 1 | E6 2 | E6 3 | E6 5 | E6 6 | E12 5 | E12 6 | KT1 1 | KT1 2 |
| KT1 3 | KT1 4 | KT5 8 | KT5 9 | KT6 4 | KT6 6 | KT6 7 | KT9 1 | KT9 2 | SE22 0 |
| SW7 1 | SW7 2 | SW7 3 | SW7 4 | SW7 5 | SW10 9 | W8 5 | E15 1 | E15 2 | SE5 0 |
| SE5 8 | SE5 9 | SE16 2 | SE16 7 | SW3 1 | SW3 2 | SW3 3 | SW3 4 | SW3 5 | SW3 6 |
| W11 1 | KT2 5 | SE19 1 | SE15 1 | SE15 2 | SE15 3 |
|
11 - 17 November | E6 1 | E6 2 | E6 3 | E6 5 | E6 6 | E7 0 | E7 8 | E7 9 | KT1 1 | KT1 2 |
| KT1 3 | KT1 4 | KT6 4 | KT6 6 | KT6 7 | KT9 1 | KT9 2 | SE1 0 | SE1 1 | SE1 2 |
| SE1 3 | SE1 4 | SE1 5 | SE1 6 | SE1 7 | SE1 8 | SE1 9 | SW10 0 | SW10 9 | W8 7 |
| W10 4 | W10 5 | W10 6 | E15 4 | E16 3 | SE16 4 | SE16 6 | W11 3 | W11 4 | SW5 9 |
| |
18 - 24 November | E13 0 | E13 8 | E13 9 | KT5 8 | KT5 9 | KT6 4 | KT6 6 | KT6 7 | SE22 8 | SW7 3 |
| W8 4 | W8 5 | W8 6 | W8 7 | W10 4 | W10 5 | W10 6 | W14 0 | W14 8 | W14 9 |
| E16 1 | E16 2 | SE16 3 | SE16 5 | SE17 2 | SW3 2 | SW3 3 | SW3 4 | KT3 3 | KT3 4 |
| | |
25 - 01 November/ December | E6 5 | E7 9 | E12 5 | E12 6 | E13 0 | E13 8 | E13 9 | KT1 1 | KT1 2 | KT1 3 |
| KT1 4 | SE1 0 | SE1 1 | SE1 2 | SE1 3 | SE1 4 | SE1 5 | SE1 6 | SE1 7 | SE1 8 |
| SE1 9 | SE22 9 | E16 4 | SE5 7 | SE17 1 | SE17 3 | KT2 5 | KT2 6 | KT2 7 | KT3 5 |
| | |
How do I know that the person calling at the door is legitimate?
If you would like to confirm the details of a Guy’s and St Thomas’ Charity door to door fundraiser who recently visited you, please contact our friendly Supporter Care team on 020 7848 4701 or info@supportevelina.org.uk.
Are the local authorities informed that Guy’s and St Thomas’ Charity is fundraising in the area?
Yes, we contact the local police, neighbourhood watch, council and local trading standards office before the fundraisers begin work in an area. The fundraisers are authorised to operate Monday to Friday between 11am and 8.30pm and on Saturday and Sunday between 11am and 4pm.
How will my money be used?
Donations like yours have helped support…
Our tiniest patients are being kept snug and secure thanks to vital equipment for our neonatal unit, including incubators and special baby nests.
Our young patients with special needs are benefiting from relaxation sensory tubs, LED multi spinner ball and sensory toys.
What is Gift Aid and why should I sign up for it?
Gift Aid enables the Charity to reclaim the tax on your donation (provided you are a UK taxpayer) and receive a further 25p from every £1 donated, at no extra cost to you. A gift of £10.00 per month becomes £12.50 per month with Gift Aid. All we need from you is a simple declaration saying that you want to use Gift Aid – you may have selected this on the tablet in the Direct Debit section.
How secure is my donation and my personal details?
Our fundraisers are not allowed to collect cash or cheques. The information contained on the tablets can only be used by Guy’s and St Thomas’ Charity to collect your agreed contribution from your account and nothing else. We comply with the Data Protection Act and will not pass your details on to any third party. You are protected by the Direct Debit Guarantee.
I recently signed up to make donations to you but have changed my mind and want to cancel. Or my personal/bank details have changed...
Please contact our friendly Supporter Care team on 020 7848 4701 or info@supportevelina.org.uk, they will be happy to help.
I wish to make a complaint about a fundraiser – who should I contact?
We investigate all complaints thoroughly and as quickly as possible. Please contact our Supporter Care team on 020 7848 4701 or info@supportevelina.org.uk. It will help us if you can provide details of date, time, postcode and a brief description of the fundraiser (if possible, including their name and ID number). Please note that our Supporter Care team operate Monday-Friday from 9am - 5pm.
Can I organise my own fundraising event?
Absolutely!
You can let us know about your plans by filling in our online registration form and a member of the team will be in touch shortly.
If you have any specific questions or want to know a bit more about how we can help, do give us a call on 020 7848 4701.
How can I set-up my online Fundraising Page?
It's quick and easy to set up a Virgin Money Giving page, you can find more information here.
Can I buy merchandise from the Fundraising Team?
If you are fundraising for us, we can provide all the materials you need to make your event a success!
We also have a range of merchandise available, if you would like something please email info@supportevelina.org.uk or call 020 7848 4701.
Available merchandise and their suggested donation price:
- T-shirts (all sizes), suggested donation £5.00
- Hoodies (all sizes), suggested donation £17.00
- Running vests (adults only), suggested donation £10.00
- Cycle jerseys (adults only), suggested donation £22.00
- Canvas bags, suggested donation £3.50
- Pens and badges, suggested donation £1.00
- Lanyards, suggested donation £1.00
Our clothing runs in sizes S to XXL and children sizes are ages 1-2-, 3-4, 5-6 and 7-8.
Do you accept donations of clothing?
Clean, plain clothing for adults and children are accepted, items such as jogging bottoms and sweatshirts are ideal. Used underwear is not accepted.
Please email info@supportevelina.org.uk
so that we can arrange drop off or delivery.
Are you still accepting bonding squares?
Thank you to everyone who has offered knitted bonding squares for our Neonatal Unit. We’ll let you know if we need more in future but for now we have plenty. We’ve had so many offers our cupboards will be overflowing!
How can I volunteer?
Fundraising volunteers are vital to our work at Guy's and St Thomas Hospital Charity. You can volunteer with us on events, awareness days, in general or even directly working with the Fundraising Team.
If you are interested in joining our amazing volunteer team you can find more information here where you can also sign up to our monthly volunteer email!
Can I volunteer at the hospital?
All our opportunities support our fundraising work and activities, we do not organise volunteering within the hospital. If this is what you are interested in please visit the Guy’s and St Thomas' volunteering page.
Policy for returning donations
We work hard to ensure you have the best supporter journey when you make a donation. Unfortunately, under charity law (The Charities Act 2011) we are unable to refund donations, other than in specific circumstances.
If you believe that a donation you have made should be refunded then please contact us on 020 7848 4701 or by email at info@supportevelina.org.uk and we can advise on what we can do.
Read more about our policy for returning donations here.
How can I provide feedback or send in a complaint?
Your views are important to us and we welcome all comments and feedback about the way we work.
We always aim to provide an excellent service to our supporters, but if you are unhappy or would like to provide feedback to our team you can contact our Supporter Care team at info@supportevelina.org.uk
or by phone on 020 7848 4701.
